Refund and Return Policy

Effective Date: March 17, 2025

1. Overview

At York Coin, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and obligations.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The return request must be made within 30 days of receiving your order.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (order number or receipt) is required.

  • Certain items, such as software, digital downloads, and clearance items, are non-returnable.

3. Return Process

  1. Initiate a Return: Contact our support team at contact@yorkcoin.xyz with your order details and reason for return.

  2. Receive Return Instructions: We will provide you with a return authorization and shipping instructions.

  3. Ship the Product: Send the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  4. Inspection & Approval: Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

4. Refund Policy

  • If your return is approved, the refund will be processed within 7-10 business days via the original payment method.

  • Shipping fees are non-refundable unless the return is due to a York Coin error.

  • If you have not received your refund after the stated processing time, please contact us for further assistance.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at contact@yorkcoin.xyz with supporting photos and details.

6. Non-Returnable Items

Certain products cannot be returned or refunded, including:

  • Digital products, software, and subscriptions.

  • Items marked as Final Sale or Non-Returnable.

  • Products that have been used, damaged, or altered after purchase.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company, as it may take time for the refund to be processed.

  • If the issue persists, reach out to us at contact@yorkcoin.xyz.

8. Contact Information

For any return or refund inquiries, please contact us at:

We appreciate your trust in York Coin and are committed to providing a smooth shopping experience!